Health & Safety
The safety and security of our attendees, exhibitors, sponsors, partners, and staff is our top priority at Airport Experience Conference 2026. While much of our security infrastructure is working behind the scenes in conjunction with the Gaylord Opryland Resort & Convention Center, we are continuously reviewing and enhancing our procedures to ensure the safest experience possible for everyone.
Security measures and operational plans are in place at our events, including:
- Badge/ticket verification
- Uniformed and covert security guards
- Crowd management staff, signage and barriers, as necessary
To help us all stay safe and secure during the event, here are five key things you can do:
1. Remove Your Badge When Exiting the Event
While badges are required within the event space, please remove your badge when leaving the event space. On the final day of the event, we’ll have designated receptacles for the safe disposal of badges.
2. Stay Aware of Your Surroundings
Always remain alert, especially in crowded areas. Trust your instincts—if something doesn’t feel right, take note of it. If you see something, say something. Please report any suspicious activity immediately to event management or onsite security personnel.
3. Protect Your Belongings
Keep your valuables close to you at all times. For added security, consider storing important items in your hotel room or locked storage when possible.
4. Limit Cash and Use Secure Payment Methods
We recommend carrying only what you need in cash. For your safety, use credit cards or ATMs when possible, to minimize the risk of theft. Keep your ID on you at all times.
5. Enjoy Responsibly
Be mindful of alcohol consumption, especially in unfamiliar environments. Stay aware of your limits and look out for each other. When socializing at night, find a buddy. Avoid traveling alone.
FAQs
How will I know what to do in the event of an evacuation or fire alarm?
If an evacuation is necessary, All Evacuation Routes throughout the resort are designated by illuminated Emergency EXIT signs Follow the directions given by the emergency signs, always moving away from any smoke/fire or any other threat situation, to safe areas, including outside the hotel if necessary. Follow any additional directions given by hotel staff. DO NOT attempt to go through a door that is warm to the touch or has smoke coming out around the door frame. DO NOT attempt to go through a door that is not a designated marked as an “exit.” DO NOT use the elevators.
Fire Emergency: Once a Fire Alarm has been activated, an evacuation message will direct hotel visitors to evacuate. This message will continue to play in the effected area(s) via public address system until the issue has been resolved. Follow directional signage and or Gaylord employees as to the exit directions needed. Gaylord employees and leaders working within the effected area(s) will assist hotel visitors during this time. Hotel employees will assist with ADA or any guest requesting assistance. Remember to use stairs, all elevator will not function during an active alarm. Once the issue has been resolved an “All Clear” message will play.
Severe Weather Emergency: Severe Weather Alert is issued, will play property wide to alert of impending adverse weather conditions. The alert will active with audible horns & strobe lights to gain attention. A message will play informing hotel guests to seek shelter. Storm Shelter areas consist of Stairwells that in most areas lead into the property’s underground tunnel system. Follow directional signage and or Gaylord employees as to the exit directions needed. Gaylord employees and leaders working within the effected area(s) will assist hotel visitors during this time. Hotel employees will assist with ADA or any guest requesting assistance. Exit all Atrium areas into any lower level corridor. Gaylord Safety & Security Dispatch Operations 24/7 monitors the National Weather Service as well as maintain their own weather radar system.
What should I do if I need medical assistance during the event?
Report the emergency to Gaylord Opryland In House Security IMMEDIATELY at 615-458-5555.
All Security Officers are:
- Uniformed with clearly displayed security officer insignia (security patch and badge and as Gaylord Opryland name tag)
- Have direct radio communication at all times with Security Operation Center and the Security Manager Of Duty
- Certified and licensed by the State of Tennessee
- Well vetted through two separate background checks (Tennessee Bureau of Investigations and Marriott Pre-Employment)
- Trained and certified in First Aid/AED/CPR
- Fully trained in all safety & security protocols and are fully knowledgeable of the resort dynamics
How do I stay informed about safety procedures?
We’ll provide safety information through our mobile app, signage throughout the venue, and event communications.
What happens if there is an emergency?
In the event of an emergency, our team is trained and ready to respond quickly. You will be notified via announcements or mobile app notifications with clear instructions. Evacuation routes are clearly marked, and event staff will be on hand to assist you.
Where can I report a lost item or find lost property?
If you’ve lost an item, please visit the event registration desk located just outside of the exhibit hall, at Ryman Hall B3 Registration Desk. For any assistance during the event, you can also reach out to the nearest staff member or security personnel.
What should I do if I see suspicious activity?
If you notice anything unusual or suspicious, please report it immediately. You can alert event staff or onsite security by calling 615-458-5555. We encourage everyone to stay vigilant and trust their instincts. Remember: If you see something, say something.
Do you have a code of conduct?
Yes, please review our code of conduct here.
