John F. Kennedy International Airport (JFK)’s New Terminal One (NTO) has selected a guest experience service provider for the new facility. Ethos Farm Americas will work with terminal stakeholders to deliver a comprehensive customer service program after previously being selected to implement the terminal’s guest experience training program provider.
“At the New Terminal One, we are focused on delivering a guest experience like no other,” said NTO’s vice president of operations Marisa Von Wieding. “Our partnership with Ethos Farm Americas ensures that we are investing in people and innovation to redefine what the guest experience should be in a global gateway.”
“Ethos Farm Americas is delighted to have been entrusted with the responsibility of delivering the ambassador team and broader guest experience services to the New Terminal One,” added Ethos Farm Americas president Lauren Walsh. “Grounded in the terminal’s vision for guest experience, we will be drawing on our global knowledge from aviation, retail, hospitality, and tourism sectors to ensure the New Terminal One is able to take inspiration from the best experiences in the world and bring them to life for those traveling through New York City.”
