A new AI-powered customer service concierge program is now available in U.S. airport markets. Voncierge is an AI-human hybrid service currently installed at Singapore Changi Airport (SIN) and being developed for the U.S. market in partnership with Autonomous Alliance. It offers customers help with wayfinding, transfers, missed connections and other urgent traveler needs through self-serve kiosks, QR codes, mobile, messaging, voice and live video communications, with human assistance provided for complex requests. The system is also able to connect passengers to the appropriate service systems, including Microsoft Teams, WhatsApp, Salesforce, and flight information platforms.
“Airports do not have a passenger volume problem. They have a service scalability problem,” said Nikhil Gupta, founder and CEO of Voncierge. “Voncierge helps them deliver instant, consistent support without asking already-stretched frontline teams to do more with less.”
“Airports are looking for practical technology they can deploy in live environments, not innovation theater,” added Gower Smith, founder and chairman of Autonomous Alliance. “What stood out to us about Voncierge is that it addresses a real operational pain point at scale. We see significant opportunities to scale this across the U.S.”
