United Airlines is piloting a new food, delivery and travel essentials delivery function on their app. The service, which is being tested on select flights departing or connecting through Newark Liberty International Airport (EWR) in partnership with OTG, allows customers to choose from a selection of sandwiches, salads, drinks, snacks, over-the-counter medicine, travel pillows, charging cords and more to be delivered to their gate before boarding. The airline plans to expand the program to Houston airports later this year.
“We focus on where the travel experience can be simpler for customers and innovating to remove friction along the way. The time right before boarding is one of those moments when customers want quick, easy access to food without added complexity,” said David Kinzelman, United’s chief customer officer. “Newark is a high-volume connecting hub where customers often have limited time between arriving at the gate and boarding, making it an ideal place to pilot this type of service.”
