Travelers passing through Boston Logan International Airport (BOS) will now be able to receive assistance from a new AI-powered concierge. Powered by Proto Hologram, Geminai and Holomedia AI, “Amelia” is programmed to help customers locate airport amenities in more than 40 languages and has the ability to share real-time TSA wait times and connect travelers to a live agent when needed.
“It takes bold vision to implement emerging technologies like holograms and AI avatars, innovations that still feel like science fiction to most people,” said David Nussbaum, founder of Proto Hologram. “But Massport understands that the technology is ready now, and that it can create a smoother and more pleasant experience at Boston Logan while also supporting the human staff so they can do their best too. We’re proud to work with Massport to help bring the future into the present.”
“Amelia represents the future of passenger engagement,” added Glenn E. Smith, founder and chief experience officer at Holomedia AI. “She combines the best of human connection with the power of AI. We designed her to meet travelers where they are, in their language, at their pace, helping them navigate the airport with confidence and ease.”
