The New Terminal One at John F. Kennedy International Airport (JFK) has selected Wilson James to provide Passengers Requiring Assistance (PRA) services for the airport. The UK-based firm will manage passenger assistance requests as well as operate PRA designated spaces, including dedicated lounges and a sensory room at the new terminal currently scheduled to open in 2026.
“At The New Terminal One, accessibility is central to our mission to deliver a world-class guest experience,” said Marisa Von Wieding, vice president of operations for the New Terminal One. “By partnering with Wilson James, we are engaging a proven leader to deliver seamless and dignified support for travelers from the moment they arrive at our terminal until the moment they depart.”
“We’re delighted to be selected by the New Terminal One as their delivery partner, supporting passengers who require assistance to travel,” added Elizabeth Hegarty, managing director of aviation and transport at Wilson James. “Our innovative service is built on years of industry leading experience supporting millions of passengers across some of the UK’s busiest airports.
We’re primed to provide equitable, safe, and dignified passenger journeys that deliver choice, control, and confidence. By combining committed people, world-class training, and smart operational technology, we’re ready to hit the ground running and set new benchmarks for assistance services, in proud partnership with New Terminal One.”
