John F. Kennedy International Airport (JFK) Terminal 6 developer JFK Millennium Partners has announced new service partners. ABM, an airport facility firm, and Ethos Farm Americas, which specializes in elevating employee and customer service experiences, will provide guest services for the terminal, including training, staffing and day-to-day operational leadership. Ground handling firm Unifi will provide accessibility and individualized support for travelers with reduced mobility.
“The award-winning ABM and Ethos Farm Americas teams share JMP’s commitment to creating a strong culture rooted in exceptional guest experiences,” said Steve Thody, CEO of JFK Millennium Partners. “Together, we will deliver a best-in-class experience where our guests feel cared for throughout every stage of their T6 journey.”
“Terminal 6 is a powerful example of how hospitality, operations, and people come together to redefine the airport experience,” added Sean Bromfield, president of aviation at ABM. “With a proven track record across the nation’s busiest airports, ABM looks forward to partnering with Ethos Farm Americas and JFK Millennium Partners to bring operational leadership and thoughtful execution to Terminal 6—setting the stage for a guest experience where every traveler feels supported, welcomed, and confident throughout their journey.”
“Terminal 6 represents the future of airport experience,” said Lauren Walsh, president of Ethos Farm Americas. “Together with our strategic partners, ABM, we are proud to partner with JFK Millennium Partners to design and deliver a guest experience that is intuitive, welcoming, and thoughtfully designed, reflecting New York’s energy while setting a new global standard for the airport guest experience.”
“We’re proud to support Terminal 6 with PRM services that prioritize dignity, personalization and accessibility,” said Jim M. Donoghue, Unifi’s COO of the East, North American Region. “By combining compassionate service with advanced tracking technology, we’re committed to helping ensure every guest can make the most of the new terminal experience.”
