John F. Kennedy International Airport (JFK) Terminal 4 operator JFKIAT will pilot the world’s first mobility cart tracking solution. Using a system created in partnership with micro location firm Volan Technology and AI crowd management company Beonic, JFKIAT’s new system will employ real-time tracking, digital displays, and operational intelligence to communicate wait times and locations of mobility carts with passengers. JFKIAT plans to install similar systems in information zones throughout T4 providing up-to-date flight information, terminal experience kiosks and real-time, multilingual customer assistance.
“Giving passengers real-time information helps to support a smoother airport experience,” said JFKIAT CEO Roel Huinink. “By enabling live tracking of our cart service at Terminal 4, we’re helping our travelers who prefer or need assistance over longer distances make more informed choices. As the transformation of T4 continues, we are pleased to work with our partners to introduce this innovative technology to advance passenger accessibility and operational efficiency.”
“With real time data, we can now see exactly when and where carts are needed most,” said Steve Tukavkin, vice president of IT and digital at JFKIAT. “Our adoption of this technology reflects our innovative culture to bring new offerings to our passengers and collaborate with our technology partners to find new solutions that improve our passengers’ journeys.”
“Traditional location technologies like Global Positioning System (GPS) don’t work well indoors, and Radio-Frequency Identification (RFID) systems require expensive infrastructure that can’t adapt to unpredictable movement patterns,” said Michael Bettua, CEO of Volan. “Airports need a solution that works throughout massive terminals, including underground areas, while providing the location precision passengers expect for real-time information, and this solution gives it to them.”
“This solution goes beyond analyzing passenger movement data—it’s about transforming operational intelligence into a better passenger experience,” added Beonic CEO Billy Tucker. “When people can visualize exactly where services are and make informed decisions about their journey, it eliminates the anxiety that comes from uncertainty in high-stress travel environments.”
“As we continue to modernize and reimagine JFK into a world-class global gateway, passenger-focused innovations like this mobility cart tracking system are key to enhancing accessibility and improving the travel experience for all,” said Teresa Rizzuto, general manager of JFK. “JFKIAT has demonstrated strong leadership in enhancing the passenger experience—from increasing the visibility and availability of the mobility cart service, and piloting real-time tracking technology that allows travelers to make more informed decisions with greater ease. We’re proud to support JFKIAT and its partners in delivering smart, forward-thinking solutions that raise the standard for airport service and innovation.”
